Last updated: April 2026
1. Who We Are
Unique 1 Logistics is a logistics, warehousing, and distribution company based in the United Kingdom.
Company address: 99 Melton Road, Leicester, LE4 6PN Contact telephone: 0333 772 4139
When this policy refers to “we”, “us”, or “our”, it means Unique 1 Logistics. When it refers to “you”, it means any individual whose personal data we collect and process, including visitors to our website, prospective clients, and existing clients.
2. What This Policy Covers
This privacy policy explains what personal data we collect, why we collect it, how we use it, and what your rights are in relation to it. It applies to all personal data collected through our website, by telephone, by email, and through any other means of contact with our business.
We are committed to handling your personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
3. What Personal Data We Collect
Depending on how you interact with us, we may collect the following types of personal data:
Contact and identity information
- Full name
- Job title and company name
- Email address
- Telephone number
- Postal address
Enquiry and correspondence information
- The content of messages or forms you submit to us
- Details of the services you have enquired about
- Records of telephone conversations where notes are taken
Website usage information
- IP address
- Browser type and version
- Pages visited and time spent on each page
- Referring website or search term
- Device type and operating system
We do not collect sensitive personal data such as health information, financial account details, or identification documents unless specifically required to provide a service and with your explicit consent.
4. How We Collect Your Personal Data
We collect personal data in the following ways:
- When you complete and submit an enquiry or contact form on our website
- When you call us or send us an email
- When you request a quote or enter into a contract with us
- When you interact with us at events or by post
- Automatically through cookies and analytics tools when you browse our website
5. Why We Use Your Personal Data and Our Legal Basis
We only process your personal data where we have a lawful basis to do so under UK GDPR. The table below sets out our purposes and the corresponding legal basis for each.
| Purpose | Legal Basis |
|---|---|
| Responding to your enquiry or quote request | Legitimate interests / Pre-contractual steps |
| Providing our logistics, warehousing, or fulfilment services | Performance of a contract |
| Sending service-related communications | Performance of a contract |
| Sending marketing communications (where opted in) | Consent |
| Maintaining records and invoicing | Legal obligation |
| Improving our website and services | Legitimate interests |
| Complying with legal or regulatory requirements | Legal obligation |
We will never use your personal data for purposes that are incompatible with the reason it was originally collected.
6. Marketing Communications
We may contact you with information about our services, news, or offers where you have given us permission to do so, or where we have a legitimate interest in doing so as an existing or prospective business client.
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email we send
- Emailing us directly to request removal from our mailing list
- Calling us on 0333 772 4139
Opting out of marketing will not affect the delivery of contractual or service-related communications.
7. Who We Share Your Personal Data With
We do not sell your personal data to third parties. We may share your data with trusted third parties only where necessary to deliver our services or meet our legal obligations. These include:
- Technology and software providers (such as our website platform, CRM, or email service)
- Logistics and carrier partners involved in fulfilling your instructions
- Professional advisers such as accountants or legal representatives
- HMRC or other regulatory bodies where required by law
All third parties with whom we share personal data are required to handle it securely and in accordance with applicable data protection law. Where third parties are based outside the UK, we ensure that appropriate safeguards are in place.
8. How Long We Keep Your Personal Data
We retain personal data only for as long as is necessary for the purpose for which it was collected, or as required by law.
As a general guide:
- Enquiry and contact data where no contract results: up to 12 months
- Client and contractual records: 7 years from the end of the contract, in line with HMRC requirements
- Marketing opt-in records: for the duration of the marketing relationship plus 2 years
- Website analytics data: in accordance with the retention settings of the relevant analytics tool
9. Cookies
Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small text files stored on your device when you visit a website.
We use the following types of cookies:
Essential cookies are necessary for the website to function correctly. They cannot be disabled.
Analytics cookies allow us to measure visitor numbers and understand how people navigate our site. This data is aggregated and anonymous. We use this information to improve our website.
Marketing cookies may be placed by third-party tools to help us understand the effectiveness of our advertising. These are only set with your consent.
You can manage or withdraw your consent to non-essential cookies at any time through our cookie settings, or by adjusting your browser settings. Please note that disabling certain cookies may affect your experience on the site.
10. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
Right of access. You have the right to request a copy of the personal data we hold about you.
Right to rectification. If any personal data we hold is inaccurate or incomplete, you have the right to ask us to correct it.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data.
Right to restriction. You may request that we restrict the processing of your personal data in certain circumstances, for example while a complaint is being investigated.
Right to data portability. Where processing is based on your consent or on a contract, you have the right to receive your data in a structured, commonly used, and machine-readable format.
Right to object. You have the right to object to processing based on legitimate interests, including direct marketing.
Rights related to automated decision-making. We do not carry out solely automated decision-making or profiling that has a legal or significant effect on individuals.
To exercise any of these rights, please contact us using the details in Section 12. We will respond within one calendar month of receiving your request. We may need to verify your identity before processing a request.
11. Data Security
We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.
These measures include password-protected systems, access controls, and secure data storage practices. Where we transfer data electronically, we take steps to ensure that transmission is conducted securely.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner’s Office (ICO) within 72 hours and, where required, inform you directly.
12. How to Contact Us
If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how we handle your personal data, please contact us:
By post: Unique 1 Logistics, 99 Melton Road, Leicester, LE4 6PN By telephone: 0333 772 4139 By email: [Insert email address]
13. Complaints
If you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
ICO website: www.ico.org.uk ICO helpline: 0303 123 1113
We would, however, appreciate the opportunity to address any concerns directly before you approach the ICO, and encourage you to contact us in the first instance.
14. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website following any update constitutes acceptance of the revised policy.